This is what our clients have to say about CARM's Training & Coaching Services.
I thoroughly enjoyed the training in Grafton. It has been one of the best learning tools that I have ever been shown. It would be great if all staff could get access to this type of training. I really enjoyed reading the follow up articles and materials that you send out and it has put back some forward thinking again. Thanks for the vision.
Thank you very much for both the quality of your course delivery and assessment and reporting instruments along with the feedback that you provide to us. It makes my job a whole lot easier.
Manager, Learning and Development
Department of Environment and Climate Change
Just to let you know that we have received a lot of very positive feedback from your CARM Training sessions. I would like to thank you of behalf of our team for preparing and tailoring the course specifically to our needs.
In particular our staff, were impressed as the course content was relevant to what we do, and the situations we are likely to encounter.
Your delivery of the course was fantastic as you managed to keep everyone alert, in line and interested for the duration. We were extremely impressed with the entire session as we found it be beneficial for our roles, positive and extremely informative. Many thanks!
Fosters Group Ltd
I would like to complement the presenter for the most informative and interesting Course that I have attended in years.
Tuggeranong Health Centre
Thank you for providing such professional services. Our team speaks very highly of your coaching and training staff as well as your training methods and course content and we are looking forward to continuing with the CARM courses in the future.
We highly recommend CARM's training services as we were impressed with the professional and courteous approach of the staff and have no hesitation in recommending them to any organization looking for high quality training. The level of service they provided was exceptional.
The course has been extremely valuable for our employees and I have already recommended it to others. Some who normally do not like to attend training have actively sought involvement after speaking with their peers.
Our employees found the content and the format of the course very beneficial and came away with a new level of confidence in dealing with challenging situations and behaviours.
Customer Service Competency Coordinator
We are very appreciative of the CARM training programs provided to Sydney Markets. You are very flexible and accommodating in your delivery as our staff start very early in the morning.
The course itself has been very beneficial to staff who deal with challenging behaviours on a daily basis. The format of the training was very clear and well thought through and it has been put into practice with very positive results and great feedback. I would definitely recommend this course to anyone whether they deal with customers, stakeholders or staff.
Sydney Markets Limited
Given the nature and sensitivity of the training and the issues being addressed, both your trainers were extremely knowledgeable and professional in their presentations and their courteous approach to our employees is to be commended. This has been supported by the excellent feedback received from staff. Your company has provided our organisation with the highest level of service from the first point of contact and you are to be congratulated for this commitment to excellence. Given the nature of such training, I have no hesitation in recommending your programs as delivered.
Senior Manager Organisational Development
New England Credit Union
Your capability and services have proved invaluable to State Transit. You could always be relied upon to provide expertise and professionalism in the delivery of advisory services and this contributed to the success of what was acknowledged to be the best bus transport system ever for the Olympic Games.
I have no hesitation in recommending your services to any government agency or corporation which may require professional consulting advice and support.
Director Business Development
I’m writing to let you know that the ACT Health Injury and Prevention & Management Team received the Gold Award in the ACT Commissioner for Public Administration Awards for People Management. The IPM team received the award for initiatives and achievements that benefit many staff across ACT Health. A key initiative was the comprehensive approach to dealing with challenging workplace behaviours, which was supported by the online program developed by CARM.
Senior Safety Advisor
Just a short note to say thank you very much for the training experience. I received really positive feedback from the participants. It’s great to know and learn that there are ways to effectively communicate in emotionally charged situations where you can achieve positive outcomes and maintain good working relationships.
They are invaluable skills. I think we will definitely be more aware and prepared to handle the difficult situations as they arise. You will be glad to hear that I used some of the techniques at a recent negotiation meeting with a barrister with positive results. Many thanks for the new model on applied persuasion it captures a lot of what we discussed and provides really useful phrases that can be used in tense negotiations.
Senior Legal Officer
Office of Environment & Heritage,
Department of Premier & Cabinet
I have received wonderful feedback for the course. Peter did a brilliant job thank you.
Learning & Development Officer
Campbelltown City Council
I would like to say that I found the training excellent. Further a number of our Armidale staff attended the course with you in Coffs in April and made the same comments. In fact many said that it was the best course they had attended in years primarily due to your presentation style and the relevance of your experience. I would certainly reiterate those sentiments. So again thanks very much indeed for the PDF I am in the process of printing it out right now!
NSW Environment Protection Authority,